#cx #careercoach #customerexperience
EP 163 Amélie Beerens About CX, How She Combines CX With Human Design, Career Coaching And... Magic | What's On Your Mind?
Personal Development, mindset & selling are on my mind all the time. My name is Peter and I created a weekly Podcast called What is on YOUR mind. Learn from my entrepreneurial guests how they overcame challenges, growth, failure and massive success.
Today, this is Amélie Beerens, CX consultant and career coach, and she helps ambitious managers feeling stuck in their job to deliver CX with confidence & radical human-centricity. Amélie started her digital journey 12 years ago as a project manager because she was, and still is, curious about this ever-evolving digital world. She decided to become a consultant because she is thrilled by challenges and believed this status could give her the opportunity to learn at her own pace.
The recipes for success are now based on people, mindset and execution. People are the first thing she is curious about. Change your way of working internally and externally. Focus on your customers while you learn new organisational tools and methodologies. Take care of yourself and others… sometimes very complicated others! Her only conclusion based on extensive work in this area is the improvement of collaboration. We need to be a team to make it happen, to be brave and curious enough.
She is convinced we need to try new things every day to be inspired. But mainly to learn and grow. Being in a team and sharing these experiences is what makes human beings so unique. We’re one of only a few species on the planet able to build complex systems through the strength of collaboration. If you think this is just an other BS Marketing conversation, nope, it is not.
Ofcourse we touch on CX, Customer eXperience, or Customer Centricity. We go deeper much deeper. And we touch magic ! I am a fan of Amélie, if Amélie is CX, the future is bright, really bright ! I invite you to listen and watch our conversation and be touched by the passion and joy of this beautiful soul !
Connect with Amélie on social media and subscribe to her podcast People&Digital:
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For online recording, I use Riverside.fm to record high quality audio and video. I have been using Riverside.fm for more than 1 year as I was not happy about the audio quality of Zoom. Next to this, I also wanted to do something more with the video than just 2 faces next to each other. Check out Riverside.fm on https://riverside.fm/?utm_campaign=campaign_2&utm_medium=affiliate&utm_source=rewardful&via=peter-snauwaert
Music: Intro Peter Snauwaert (Copyright) Voice-over: Stemmig by Sara Fiems Let's connect: LinkedIn: https://www.linkedin.com/in/petersnauwaert Twitter: @petersnauwaert Instagram: @ps_grow Facebook: https://www.facebook.com/PSGROW E-mail: firstname.lastname@example.org